「FAQ」記事一覧

• Q Can I place additional order without placing monthly order?
• Q How to cancel orders?
• Q How to check if supplier has confirmed an order?
• Q How to check order confirmation due date?
• Q How to change an order after it is issued?
• Q Why does my order change back to not issued?
• Q Cannot find contract in Place Monthly Order/ Place Weekly Order screen
• Q Cannot find contract in Place Additional Monthly Order screen
• Q Cannot find part in order form
• Q Cannot place weekly order (firm/ forecast quantity field is greyed out and cannot be input)
• Q Error in monthly order: Order due date has passed for some of the part numbers you are trying to order. Please check and correct.
• Q Contract is shown in "Orders Not Issued" but status in "Place Monthly Order" screen is "Issued".
• Q What is a Call-Off order?
• Q When can monthly order be placed (due date)?
• Q When can weekly order be placed (due date)?
• Q What is the purpose of the monthly additional order?
• Q When can monthly additional order be placed (due date)?
• Q What to do if order due date was missed?
• Q When can supplier see the Monthly/ Weekly/ Additional order?
• Q What to do if order confirmation due date was missed?
• Q Supplier cannot adjust delivery plan
• Q Error when placing order: Shipping calendar for [Office] is not enough. Please inform TTC PIC to setup shipping calendar to proceed to confirm order.
• Q Error when placing order: Working calendar for [Office] is not setup. Please setup working calendar to proceed to place the order.
• Q Error when confirming order: Delivery Period From cannot be earlier than confirmation due date [date]. Please correct it.
• Q Why is the order confirmation due date in the next month?
• Q Why does the Place Monthly Order screen show 2 or more rows for 1 customer contract?
• Q How to modify spot/trial order price?
• Q What is the WisE Monthly/ Weekly order process?
• Q What order types are available in WisE?
• Q How does WisE handle order quantity fluctuation?
• Q How do I cancel Spot/Trial Order?
• Q How to revise Spot/Trial order price for completed orders?
• Q How do I input Shipping Plan for Spot/Trial/Urgent orders?
• Q How to place monthly additional order?
• Q How to check if my order was cancelled?
• Q Supplier/ Exporter office cannot find order in Confirm Order screen
• Q When can irregular orders (urgent order/ spot order/ trial order) be placed?
• Q What is order combine/ order combination?
• Q How to check order numbers of other parties/ offices?
• Q When can delivery tags be printed in WisE?
• Q How to print delivery tags (D/T)?
• Q Cannot find order in Print Delivery Tag screen
• Q Cannot find order in Export Inbound Plan screen
• Q Cannot find order in Export Do Inbound screen
• Q When can I do Export Inbound?
• Q How to do Export Inbound?
• Q How to cancel Export Inbound?
• Q How to use WisE for business where supplier delivers goods to port or 3rd party logistics?
• Q How to operate with no export warehouse?
• Q How to check export warehouse of order?
• Q How to change export warehouse of order?
• Q How to check supplier delivery status?
• Q What is the maximum number delivery tags that can be printed at 1 time?
• Q How to change the number of delivery tags printed in 1 sheet?
• Q How to use "Modify Packing Lane/ Delivery Run"?
• Q How to do Export Inbound if delivery quantity from supplier does not follow delivery lot?
• Q How to download Export Inbound history data?
• Q Error: Price for {WisE Part No} in this {Exp inbound data} are currently TBC, please confirm the price before issue.
• Q How to do Export Vanning?
• Q How to modify or cancel Export Vanning?
• Q Cannot find order/ parts to do Export Vanning or Available Qty for Vanning is not correct.
• Q Error: Case No {***} are vanned and not yet shipped. Please check and correct.
• Q Error: Different contract and currency and import Ctry/Area and section cannot be found in the same case. Please check.
• Q What happens if wrong or dummy Inner Packing Box ID and Case No are input in Export Vanning?
• Q Can 1 module group or outer package have multiple Export Sales Contracts?
• Q What is direct vanning?
• Q What is the format of the WisE delivery tag (D/T)?
• Q What is a delivery tag (D/T)?
• Q How to change the module (outer packing) group?
• Q How to change incorrect shipping documents after invoice is completed?
• Q How to do Shipping Documents process for Exporter office?
• Q How to do Shipping Documents process for Middle office?
• Q How to do shipping documents process for Importer office?
• Q How to do Shipping Documents process for office on behalf of customer?
• Q How to cancel shipping documents/ invoice?
• Q If my Export business does not use WisE Shipping Documents, is it necessary to do the WisE Shipping documents process?
• Q Can orders from different contracts be combined in 1 shipping document?
• Q Why are multiple shipping documents created by WisE?
• Q How to change transport mode for urgent shipment?
• Q What information can be changed by Exporter office in shipping documents?
• Q What information can be changed by Middle office in shipping documents?
• Q How to update Gross Weight (G/W) or Volume (M3) in shipping documents?
• Q What causes wrong Gross Weight (G/W), Net Weight (N/W), or Volume (M3) in shipping documents?
• Q How to download a list of shipping documents/ shipping invoices?
• Q Cannot find order/ vanning in screen to create shipping documents
• Q How to change part number or description shown on Shipping Documents attached?
• Q What is the Goods Issue (GI) timing for Shipping Docs with D-incoterms (e.g. DAP, DDP)?
• Q Why did multiple Export Shipping Docs combine into 1 Middle Shipping Doc?
• Q Why did 1 Export Shipping Doc split into 2 or more Middle Shipping Docs?
• Q How does WisE set the Middle Shipping Doc number when Export Shipping Docs are combined?
• Q How to check if a Middle Shipping Doc was combined?
• Q How to check if a Middle Shipping Doc was split?
• Q How can Exporter update Weight or Volume (M3) when completing shipping documents (after shipping documents are approved)?
• Q What is the logic to calculate Shipping Documents Gross Weight (G/W), Net Weight (N/W), or Volume (M3)?
• Q What is the purpose of B/L (bill of lading) No. in WisE shipping documents?
• Q How to show incoterms breakdown in Export Shipping Docs?
• Q How to modify price in Export Shipping Docs?
• Q How to show incoterms breakdown in Middle Shipping Docs?
• Q How to prevent Mid invoice/ shipping doc from combining?
• Q What is SCAC?
• Q Cannot do Import Inbound
• Q How to do Import Inbound?
• Q How to do Import Inbound for business without Exporter office (purchase directly from supplier)?
• Q Cannot find order/ parts to do Import Vanning or Available Qty for Vanning is not correct.
• Q How to cancel or modify Import Inbound?
• Q How to handle when actual physical goods received from Exporter is different from WisE Invoice data?
• Q Can Import Inbound be done automatically based on Warehouse actual inbound?
• Q How to cancel Import Outbound?
• Q Cannot find invoice/ parts to create Import Delivery Instruction.
• Q How to do Import Outbound for firm business?
• Q How to do Import Outbound for inventory business?
• Q Can Import Outbound for firm business be done automatically based on Warehouse actual outbound?
• Q Cannot find contract/ parts/ stock to create Import Delivery by Warehouse.
• Q Error: Price for {Customer Part Number} in this {Contract/Order Description} are currently TBC, please confirm the price before issue. (when issuing delivery instructions)
• Q How to use WisE for business line with no Export Office (Supplier sells goods to the Import Office)?
• Q How to set approval workflow?
• Q How does the priority work in approval workflow?
• Q How to set master for interface with Export WMS?
• Q Can approval workflow have multiple backup PIC?
• Q How to register working calendar master?
• Q Can master be changed by customers?
• Q Can master be changed by suppliers?
• Q How to cancel a master request?
• Q How to check pending master requests?
• Q How to add a new contract in WisE?
• Q How to add a new currency in WisE?
• Q How to add a new payment term in WisE?
• Q How to add a new port in WisE?
• Q How to add a new Unit of Measure (UOM) in WisE?
• Q How to change Customer P/N or Customer Part Description?
• Q How to set delivery lot and order lot in master?
• Q How to change Supplier P/N or Supplier Part Description?
• Q How to change the order due date in master?
• Q How to check if contract part route is complete?
• Q How to check if order price is reflected by order or by delivery?
• Q How to customize the Shipping Document?
• Q How to register shipping calendar master?
• Q How to set master for "Delivery Tag only after confirm due"?
• Q How to set master for "Editable Delivery Tag"?
• Q How to set order confirmation due date?
• Q How to set the Contract Description?
• Q How to set the order due date for 1 to 1 business?
• Q What does each status in the master request mean?
• Q What is Master data?
• Q What is System master?
• Q What is the difference between "Company Name" and "Customer Name"/ "Supplier Name"/ "Office Name"?
• Q What is the purpose of Order Responsible Party in Contract Master?
• Q What is a master request?
• Q How to add an existing part to a new customer?
• Q How to change Contract Master?
• Q How to modify order price (reflection basis by delivery)?
• Q How to modify unit price master?
• Q How to register a new business in WisE?
• Q What is a contract route or contract part route?
• Q What is difference between price reflection by order and by delivery?
• Q Who is responsible for registering Master data?
• Q Who should register Shipping Route Master or Shipping Calendar Master?
• Q Why didn't order form order lot change after master delivery lot/ order lot was changed?
• Q Why is price and other master approval sent to the Admin user instead of the Contract PIC?
• Q What to do if master request is rejected?
• Q What to do if approver is no longer with the company?
• Q How is working calendar used in WisE?
• Q When to register working calendar in WisE?
• Q What working calendars can be registered in WisE?
• Q Can 1 customer/ supplier be used by multiple offices?
• Q What is Main TTC Office of customer master/ supplier master?
• Q How to change the Main TTC Office of customer master/ supplier master?
• Q What is the purpose of Part Status in Contract Master?
• Q Cannot change Base UOM in WisE Part List
• Q How to modify System master?
• Q When can contract master be changed?
• Q How to skip approval process in WisE?
• Q How to calculate the order lot in the order form?
• Q How to modify order price (reflection basis by order)?
• Q Error: Freight does not exist in WisE or is not active. Please contact TTC administrator or helpdesk with this error code (when modify Mid Incoterms Breakdown Master)
• Q What is the purpose of the Contract PIC?
• Q When will master change be reflected?
• Q How to register a new WisE account/ Login ID?
• Q Can 1 TTC user access to multiple offices?
• Q Cannot login to WisE after changing email address
• Q How to register a TWINS/ GTWINS account?
• Q TWINS/ GTWINS ID not found when registering a new WisE user.
• Q When can contracts be changed to inactive?
• Q What happens when parts are removed from contract master?
• Q For build out/ old part numbers, should I change part status or remove parts from contracts?
• Q Cannot change contract master (no Edit action)
• Q What are the rules for setting WisE password?
• Q How is the WisE shipping plan calculated?
• Q How do I download reports from WisE?
• Q When will the data appear in reports?
• Q What report can be used to check for previous ordered/forecast qty?
• Q How to download current Master data?
• Q For Monthly Purchase Forecast & Actual Amount By Parts report, can we download based on specific date?
• Q Cannot find some parts/ orders in the SCM report
• Q For the same search filters, why do I get different search results as compared to other users when downloading reports?
• Q How does WisE update "Actual" shipment in the shipping status?
• Q How to check the original shipping plan?
• Q How does WisE receive container tracking data from CeeZ?
• Q What to do if shipping status shows "No LIVE data"?
• Q Cannot find delivery tag (D/T) in SAP WMS
• Q How to set master for interface with Export WMS?
• Q Cannot find WisE part master in SAP WMS
• Q Why is container no. not updated in invoice?
• Q What is interface mapping?
• Q Why does my data not appear in External system?
• Q How long will an interface take between WisE and external systems?
• Q Cannot find Import Outbound information in WisE after operation is completed in Import WMS
• Q When will the GI Data be sent from WisE to WEST for Delivery by Instruction?
• Q When will order and delivery tag data be sent to Export WMS?
• Q How to setup interface mapping for WEST?
• Q How do we stop interface to external system?
• Q Common errors in Export Inbound I/F from WMS to WisE.
• Q Common errors in Export GR I/F from WisE to accounting system.
• Q What interfaces does WisE have with other systems?
• Q Error in Import outbound IF: Customer Code not found
• Q Error in Import outbound IF: Customer contract unit price is TBC
• Q Error in Import outbound IF: Contract is not matching with the business key
• Q Error in Import outbound IF: Customer PO No not found
• Q Error in Import outbound IF: Firm business customer
• Q Error in Import outbound IF: Insufficient inventory
• Q Error in Import outbound IF: P/N found in multiple customer contracts
• Q Error in Import outbound IF: P/N not found in any customer contract
• Q Error in Import outbound IF: Section Code Not Match
• Q Error in Import outbound IF: Spot Order / Trial Order
• Q When will Export GR (goods receipt) data be sent to the accounting system?
• Q Cannot find Export GR in accounting system
• Q Export warehouse completed vanning but cannot find vanning data in WisE
• Q Error: WisE could not receive Container No./Seal No. from Exp WMS for the following. Please manage the process manually.
• Q How to print/ download more than 12 items on the screen?
• Q Error: ****** is an invalid date format (DD MMM YYYY). Please correct it.
• Q Error: The uploaded file has format issues. Please check the file or download a new form.
• Q How to handle business where supplier delivery lot qty cannot be fixed before ordering?
• Q What is the "Editable Delivery Tag" function for?
• Q How to edit delivery tag quantity?
• Q What is the format of packing labels and contents lists shipped from WisE to Import offices?
• Q How to change the data or format of packing labels shipped from WisE?
• Q How to use WisE?
• Q What is WisE?
• Q What is a Middle office?
• Q What is the definition of Exporter and Importer?
• Q What is the definition of Customer, Supplier, and TTC Office?
• Q Cannot login/ account is disabled
• Q How to reset password?
• Q How to resolve error "The webmaster said that you cannot access this page"?
• Q I cannot open WisE login page, what should I do?
• Q How many times can I try to login before my account is locked?
• Q Forgot login ID
• Q I want to do partial Order Cancellation but it is not following the Order Lot
• Q Error: There are errors on screen. Please check and correct to proceed.
• Q How long before WisE Login ID expires?
• Q Can we download a list of users in WisE?
• Q How to change the default language for a user?
• Q How do I register an E-signature?
• Q What is "D-X" in WisE?
• Q How can cancelled documents be printed/downloaded from WisE?
• Q Does WisE have Multi-Factor Authentication (MFA)?
• Q About WisE Multi-Factor Authentication (MFA) for external users
• Q How to change mobile device for WisE OTP (One-Time Password)?
• Q How to change the approver?
• Q Error: The application failed to respond. Please try again. Otherwise, please contact helpdesk with a screenshot.
• Q Response Timeout: The system is currently experiencing heavy traffic and is unable to process your request. Kindly retry after some time.