TTC Global FAQ

These are some common causes:

1. Interface is still processing. Please note that it may take up to 2 hours.
2. Warehouse did not correctly complete the vanning operation in WMS.
3. Warehouse cancelled vanning in WMS to modify it. However, old vanning data was not cancelled in WisE so when warehouse re-sent vanning data, there was duplicate error in WisE.
4. Vanning was already done on WisE screen by sales PIC for same order & parts qty.
5. Some qty was not yet inbound in WisE, e.g. delivery tag was cancelled in WisE.
6. New port code, UOM code, or returnable material was not registered in WisE master or I/F mapping.

When contacting WisE helpdesk to investigate, it would help if you could provide information about the vanning time, vanning reference number, case number, warehouse, and any suspected cause.