TTC Global FAQ

Please check the following possible causes:

1) SCAC, Container No., or B/L No. of the shipping document is not correct.
Please ensure that the correct data is input. Either Container No. or B/L No. must be correct (if B/L No. cannot be found, Container No. will be used). Note that B/L No. should be the Master B/L.

2) Carrier is out of scope.
Unfortunately, not all carrier data is available at this time. Also, only sea shipment data is available. If you are not sure whether your carrier is in scope, please contact WisE helpdesk.

3) System issue.
If (1) & (2) are not the cause, please contact WisE helpdesk for further investigation.

Related FAQ:

• What is SCAC?
• How does WisE receive container tracking data from CeeZ?